Frequently Asked Questions (FAQ)

Last Updated: August 25, 2026

Welcome to Coviro. We put together the answers below to help make shopping with us simple and straightforward. If you have a question that is not covered here, you can reach our support team using the contact information at the bottom of this page.

General Questions

1. What is Coviro?

Coviro is an online store offering kitchen appliances and related products.

You can browse our available products and place orders through our website:

https://www.coviro.shop

2. Where is Coviro located?

Our business address is:

Coviro
139 Flatbush Ave
Brooklyn, New York 11217
United States

3. What are Coviro's business hours?

Our customer support and business hours are:

9:00 AM – 6:00 PM

Hours are based on our local business hours.

Orders and Payment

4. What payment methods does Coviro accept?

We currently accept the following payment methods, subject to availability:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

5. When will my order be processed?

Orders are generally processed within 1–3 business days after the order has been successfully placed and payment has been authorized.

Processing time is separate from shipping and delivery time.

6. What is Coviro's order cutoff time?

Our standard order cutoff time is 5:00 PM Los Angeles time, USA.

Orders placed after the cutoff time may be treated as received on the following business day for processing purposes.

7. Can I change my order after placing it?

If you need to make a change to an order, contact us as soon as possible at support@coviro.shop.

We will do our best to assist, but changes may not be possible once an order has entered processing or has already been shipped.

Shipping and Delivery

8. Does Coviro offer free shipping?

Yes. All products are eligible for free standard shipping.

There is no separate standard shipping charge for eligible orders.

9. How long does delivery take?

After your order has been processed and shipped, standard delivery generally takes 3–5 business days.

The delivery timeframe is an estimate and is not a guaranteed arrival date.

10. Will I receive a tracking number?

Yes. Tracking information is provided for orders.

Once your order has shipped and tracking information is available, you can use it to follow the shipment's progress.

11. Can my delivery take longer than expected?

Yes. Although we work to meet the estimated delivery timeframe, delays can occasionally happen because of weather, carrier issues, holidays, transportation problems, or other circumstances outside our control.

12. What should I do if my package has not arrived?

First, check the tracking information associated with your order.

If the shipment appears to be delayed or you cannot locate the package, contact our support team at support@coviro.shop and provide your order details.

Returns and Refunds

13. Does Coviro accept returns?

Yes. Coviro accepts eligible returns within 30 days.

Returned products must be unused and meet the applicable return requirements.

14. Who pays for return shipping?

The customer is responsible for return shipping costs for eligible returns.

15. How do I start a return?

Please contact us before sending the product back.

You can reach our support team at:

Email: support@coviro.shop
Phone: +1 585-252-1692

Please provide your order information so we can give you the appropriate return instructions.

16. When will I receive my refund?

Once an eligible return has been received and approved, the refund is generally processed within 5–10 business days.

The time it takes for the funds to appear in your account can vary depending on your bank or payment provider.

17. Where will my refund be sent?

Approved refunds are issued to the original payment method used for the purchase.

18. Can I return an item that has been used?

Our standard return policy requires returned products to be unused.

If you believe a product is defective, damaged, or incorrect, contact our support team so we can review the situation.

19. What if I receive a damaged or incorrect product?

Please contact Coviro as soon as possible at support@coviro.shop.

Include your order number and a description of the problem. Photos may also be requested to help us review the issue and determine the appropriate next step.

Products

20. What type of products does Coviro sell?

Coviro specializes in kitchen appliances and related products.

Product availability, specifications, and pricing are shown on the applicable product pages.

21. Can product appearance differ from the pictures online?

Minor differences may occur because of photography, lighting, screen settings, packaging, or other factors.

We make reasonable efforts to keep product descriptions and images as accurate as possible.

Customer Support

22. How can I contact Coviro?

You can contact our support team through:

Email: support@coviro.shop
Phone: +1 585-252-1692

Business Hours: 9:00 AM – 6:00 PM, based on our local business hours.

23. What information should I provide when contacting support?

For order-related questions, including your order number, name, email address, and a brief description of your question or issue can help us locate your order and assist you more efficiently.