Refund policy

Last Updated: August 25, 2026

At Coviro, we want you to feel confident when shopping with us. If your purchase does not work out for you, we offer a straightforward return and refund process. This Return and Refund Policy explains when an item can be returned, how to request a return, and when you can expect your refund.

This policy applies to purchases made through https://www.coviro.shop.

1. Our Return Policy

Coviro accepts eligible returns within 30 days of the date your order is delivered.

To qualify for a return, the item must be:

  • Unused and in its original condition.

  • In suitable condition for resale.

  • Returned with the original packaging and included accessories, where applicable.

  • Purchased directly from Coviro.

If an item has been used, altered, damaged after delivery, or is not returned in an acceptable condition, the return may not qualify for a refund.

2. How to Request a Return

Before sending anything back, please contact our customer support team at:

Email: support@coviro.shop
Phone: +1 585-252-1692

Please include your order number and a brief explanation of why you would like to return the item. Our team will provide the appropriate return instructions.

Please do not send a return to our business address unless our support team specifically instructs you to do so. A return address or other shipping instructions may vary depending on the order.

3. Return Shipping

For eligible returns, the customer is responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking. Coviro is not responsible for a returned package that is lost or cannot be confirmed as delivered to the designated return location.

4. Refunds

Once your returned item has been received and reviewed, Coviro will determine whether it meets the requirements of this policy.

If the return is approved, your refund will be issued to the original payment method used to place the order.

We do not automatically issue refunds to a different payment method.

5. Refund Processing Time

After your return has been received and approved, please allow 5–10 business days for the refund to be processed.

Once the refund has been issued, the time required for the funds to appear in your account may depend on your bank, card issuer, payment provider, or financial institution.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact Coviro as soon as possible at support@coviro.shop.

Please provide your order number and, when helpful, clear photos or other information showing the issue. We will review the situation and provide instructions for the next step.

7. Items That Have Been Used

Because Coviro sells kitchen appliances, returned products should remain unused unless the return relates to an item that arrived damaged, defective, or incorrect.

If an item has been used beyond what is reasonably necessary to identify a defect or problem, its eligibility for a standard return may be affected.

8. Order Information

To help us locate and process your return quickly, please have the following information available when contacting us:

  • Order number

  • Name used when placing the order

  • Email address associated with the order

  • Product name

  • Reason for the return

Providing complete information helps our support team handle your request without unnecessary delays.

9. Refunds for Approved Returns

A refund is issued only after the returned product has been received and reviewed for compliance with this policy.

If the return does not meet the stated requirements, Coviro may decline the refund and contact you regarding the next available option.

10. Contact Coviro

If you have questions about a return or refund, our customer support team is available to assist you.

Coviro
139 Flatbush Ave
Brooklyn, New York 11217
United States

Email: support@coviro.shop
Phone: +1 585-252-1692
Website: https://www.coviro.shop

Business Hours: 9:00 AM – 6:00 PM, based on our local business hours.

We appreciate your business and will do our best to make the return and refund process clear and straightforward.