Privacy policy

Last Updated: August 25, 2026

At Coviro, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect when you visit or shop through https://www.coviro.shop, how we use that information, when it may be shared, and the choices you may have regarding your personal information.

By using our website or placing an order with Coviro, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, contact us, create an account, or place an order, we may collect information that is needed to provide our services and complete your purchase.

Depending on how you use our website, this may include:

Your name
Billing and shipping address
Email address
Telephone number
Order details and purchase history
Information you provide when contacting customer support
Information related to returns, refunds, or other customer service requests
Information needed to process or confirm your payment
Technical information about your device and browser
IP address and certain website usage information

We do not need every type of information listed above in every situation. The information we collect depends on what you do on our website.

2. Information You Provide to Us

You may provide personal information when you:

Place an order
Enter information during checkout
Contact our customer support team
Request a return or refund
Ask questions about our products
Subscribe to or otherwise participate in communications from us, where available

We use the information you provide for the purpose for which it was collected and for other purposes described in this Privacy Policy.

3. Payment Information

Coviro offers several payment options, including Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.

Payment information is handled through the applicable payment provider or payment processing system used during checkout. We use payment information as necessary to process transactions, verify payments, prevent fraudulent activity, and complete your order.

Coviro does not need to retain your full payment card details when those details are handled directly by the applicable payment processor.

4. How We Use Your Information

We may use the information we collect to:

Process and fulfill your orders
Arrange delivery of purchased products
Provide order updates and tracking information
Respond to customer questions and support requests
Process eligible returns and refunds
Maintain and improve our website
Help protect our website, customers, and business from fraud or unauthorized activity
Keep appropriate business and transaction records
Comply with applicable legal requirements
Communicate with you about your orders and services you have requested

We aim to use personal information only when there is a legitimate business reason or other appropriate basis for doing so.

5. Order and Delivery Information

When you purchase a product from Coviro, certain information is necessary to process and deliver your order.

This may include your name, shipping address, contact information, order details, and information required by payment or delivery service providers.

We may provide relevant information to companies or service providers that help us process payments, fulfill orders, provide shipping services, operate our website, or provide customer support.

6. Cookies and Similar Technologies

Coviro may use cookies and similar technologies to help our website function properly and provide a smoother shopping experience.

Cookies may help us remember certain information, maintain shopping cart functionality, understand how visitors use our website, and improve website performance.

You can adjust your browser settings to refuse or limit certain cookies. Please keep in mind that disabling cookies may affect some website features or prevent certain parts of the shopping experience from working as intended.

Cookies are commonly used by websites to recognize a visitor's device and support functions such as shopping carts and saved preferences.

7. How We Share Personal Information

We may share personal information when it is reasonably necessary to operate Coviro and provide the services you request.

For example, information may be shared with service providers involved in:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting or technical services
Customer support
Fraud prevention and security
Legal or regulatory compliance

These parties should receive only the information reasonably necessary for the service they provide.

We may also disclose information when required by law, legal process, court order, or a legitimate governmental request, or when disclosure is reasonably necessary to protect the rights, property, or safety of Coviro, our customers, or others.

8. We Do Not Request Unnecessary Sensitive Information

Coviro's online store is intended for ordinary retail purchases of kitchen appliances. Please do not send us sensitive personal information that is not necessary for your order or customer service request.

If you voluntarily provide information through a support request, we will handle it according to the purposes described in this Privacy Policy.

9. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. For that reason, we cannot promise absolute security of information transmitted to or stored by us.

When entering information online, you should also take reasonable steps to protect your own account, device, and login credentials.

10. How Long We Keep Information

We generally retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, provide customer service, prevent fraud, and meet applicable legal or accounting obligations.

The appropriate retention period may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These rights may include the ability to:

Ask what personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Ask about how your personal information is collected or used
Opt out of certain uses or disclosures where applicable
Exercise other privacy rights provided by applicable law

Privacy rights vary by state and circumstance. Some requests may be subject to legal exceptions or verification requirements.

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights concerning access, deletion, correction, certain disclosures or sharing, and limiting certain uses of sensitive personal information where applicable.

12. How to Make a Privacy Request

If you would like to ask about your personal information or exercise a privacy right that applies to you, contact us using the information below:

Email: support@coviro.shop
Phone: +1 585-252-1692

For certain requests, we may need to verify your identity before completing the request. This helps protect customer information and prevent unauthorized requests.

When contacting us, please provide enough information for us to understand your request and locate the relevant customer or order information.

13. Children's Privacy

Coviro's website is intended for general consumers and is not directed toward children.

We do not knowingly seek to collect personal information from children under 13. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate steps.

14. Third-Party Websites and Services

Our website may interact with third-party services or contain links, payment options, or other features operated by companies outside Coviro.

When you use a third-party service, that service may handle your information under its own privacy policy and terms. Coviro is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy terms of any third-party service before providing information directly to that service.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When changes are made, we will update the Last Updated date shown at the beginning of this policy. We encourage you to review this page periodically so you remain aware of how Coviro handles personal information.